Instant Access to Care
Lexington Clinic offers healthcare at your finger tips!
What is a Telehealth Visit?
How to Prepare for Your Telehealth Visit
- Prepare notes or have a list of topics you would like to discuss with your doctor.
- Have the clinic’s phone number on-hand should you have technical issues or get disconnected during your visit.
- Make sure your device is plugged in or fully charged.
- Find a quiet, private space with good lighting.
- Position yourself so that the main light source is in front, lighting up your face.
- Set your camera at eye level. This will make it easier for the doctor to see and engage with you.
- Use headphones if you need privacy or are hearing impaired.
- Wear the same attire you would wear to an in-person clinic visit.
- Please refrain from eating and drinking during the visit.
- Start your visit 15 minutes early.
Telehealth Patient FAQs
The Lexington Clinic telehealth visit allows you to meet with your healthcare provider through video chat on a computer or mobile device. It is the same perfect patient care from the comfort of your home, the convenience of work, or from any other private location.
All established patients of Lexington Clinic are eligible to have telehealth visits with their providers. Telehealth visits are now also available for new patients.
Of course! You and your provider will develop a plan of care that will work for both of you.
Currently, only select providers are conducting telehealth visits. Please check with your Lexington Clinic provider to find out if they are participating in the telehealth program.
Depending on your insurance coverage, you will be charged your usual co-pay/deductible or you will be as a regular office visit fee for each virtual visit. Please contact the Lexington Clinic business office at (859) 258-6200 for any additional information.
You will billed as any other regular office visit. This means you are subjected to the same co-pays and charges as if you were seen in the office as a patient. Your insurance will be billed.
Most patient payments or co-pays for medical services are eligible expenses for most HSAs or FSAs. However, we recommend that you check with your employer or health insurance company to confirm.
Please contact the Lexington Clinic business office at (859) 258-6200 if you believe you have received a bill in error.
We designed Doxy.me to work with minimal system requirements. To have a successful call with someone, you must have:
- Mac/PC/Linux/Chromebook with camera, microphone, and speakers
- Internet connection with at least 2MBPS download and upload speeds (Due to so many people currently on the internet)
- Check your network speed here
- Google Chrome, Mozilla Firefox, or Safari 11+ (latest release versions)
- You'll need to have the latest operating systems such as Windows 10 or MacOS Catalina to obtain the latest versions of the browsers listed above
- Make sure TCP ports 80 and 443 are open (sometimes firewalls will block these ports, ask your IT team if you can't connect with someone if this is causing it)
For iOS and Android:
- Use Safari 11+ on your iOS devices (latest version of iOS)
- Google Chrome on your Android device
Check support for your device by running our diagnostic tests.
If you are still having issues after trying these steps, contact our support team.
Yes, just like a regular appointment, your telehealth visit is entirely private and confidential. Telehealth visits are never recorded or shared. However, it is very important that you conduct your visits in a private, secure location.
We cannot guarantee those programs are secure enough for a visit with your provider. Lexington Clinic uses the most advanced and secure video conferencing software that will protect your visit from being hacked or intercepted.
You will receive a link via a text message from your provider. Once you have clicked the link, you will be asked to enter your name in a box on the screen. This will then place you in your provider’s virtual waiting room. Your provider will connect with you shortly.
Depending on your device, there may be physical buttons you can use to adjust the volume, an icon on the desktop of your computer.
Please call your healthcare provider’s office to inform them of the issue.
- During the current crisis, we have the ability to continue to treat our patients without increased exposure.
- Receive personalized and convenient care to you in the comfort of your home, work, or any private location.
- Reduce the time and effort associated with traveling to an in-person office visit.
- Stay more connected with your provider.