Urology Frequently Asked Questions

Scheduling

Office Policies and Appointment Information

Insurance and Billing

Medical Records

Condition and Disease Information


Scheduling

My doctor says I need to see a urologist – What is a urologist and what does he/she treat?
A urologist is a physician who specializes in diagnosis, treatment, and surgical procedures relating to the kidneys, bladder, adrenal glands, and genitourinary system. Among the specialized areas with which urologists deal are infertility, prostate, incontinence, impotence, kidney stones, cancer treatment, vasectomies, vasectomy reversals, trauma to the urinary system, and pediatric care.

How do I make an appointment?
 Should you need to see one of our physicians, you can schedule an appointment in one of the following ways:

  • Online: By utilizing our online appointment request feature, patients can place an appointment request 24 hours a day from their home or work computer. Once your request is submitted, you will be contacted by a resource referral nurse within 24 hours to schedule your appointment.

  • Phone: Patients can call any one of our offices to speak with one of our schedulers, or can call 859.258.4DOC (4362) to speak to a resource referral nurse. Appointment request made through our 4DOC number are generally returned within 24 hours.


Can I be seen today?
We will make every attempt to see patients in a timely manner.

What if I can’t keep my appointment?
If you are unable to keep your appointment, please notify us as soon as possible by calling our office.

Do I need a referral to be seen?
We will schedule all patients who call and request to be seen, however if your insurance requires a referral you will need to have that in file prior to your visit. Please check with your insurance for clarification.

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Office Policies and Appointment Information

What information do I need when I come into the office for my first visit?
Please bring the following:
a. Your insurance card
b. A government issued picture ID (such as a driver’s license or passport)
c. All you medications you are currently taking
d. A list of your past surgeries, allergies and health history

Why do you ask for social security number and photo ID?
Social Security numbers are used with insurance companies and laboratories as the identifier for all patients. In order to help protect our patients from identity theft and to preserve the integrity of their medical records, a valid driver’s license will be used as a part of our reliable verification process. Please bring your driver’s licenses or other form of government issued photo identification (i.e., passport) to all of your appointments. If you have any questions, please contact our Business Office at 859-258-6000.

Where is your practice located
Please see the site maps for details on locating our office.

What can I expect when I come in for my first office visit?
We will ask you to arrive 30 minutes early to complete “New Patient” history and insurance forms.

Is it going to hurt?
Prior to any exam or procedure, a full explanation will be given to the patient so they will know what to expect.

When will I get my test results?
Different test take different amounts of time. Patients will be informed of when their test results will available and how they will be contacted.

When can I bring in my specimens?
Patients will be advised of the day and times to drop off their specimen.

How many physicians and office locations do you have?
Our practice is comprised of 21 physicians with 8 offices located in Lexington, Winchester, Mt. Sterling, Richmond, Danville, Somerset and Frankfort.

Do you have any female physicians?
Not at this time. However, our urologists are experienced with caring for all female urologic disorders.

Can I call to get my prescriptions and refills issued?

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Insurance and Billing

Do you accept my insurance?
You will need to call your carrier and check to see if we are on the provider list.

What is my office visit going to cost?
This will depend on insurance coverage and what occurs during the office visit.

Is the surgery/procedure I need covered by my insurance?
Prior to all procedures the patient will be advised of eligibility, and their responsibility for deductibles, coinsurance and out of pocket expenses. This is an estimate based on the scheduled procedure.

Does your office offer payment plans if I cannot afford to pay my balance in full?
Patient balances are due in full by the date on your first statement. Our offices accept cash, check, Visa, MasterCard, Discover, American Express and Care Credit. Care Credit is a healthcare specific credit card that patients can use for their healthcare related expenses. Please contact our Business Office for information on how to apply for a Care Credit account.

Why did I get a statement when I thought my insurance was going to pay it all?
Following your medical care, you will receive an explanation of benefits, or EOB, from your insurance carrier. This document is not a bill. It is intended to show you what the insurance is responsible for, insurance adjustments, non-covered services and any unmet patient deductibles. Should you have a question about your EOB or the coverage you received, please contact your insurance carrier.

Why do I owe more than my co-pay?
Along with co-pays, you may have a deductible which you are responsible for prior to insurance paying towards your balance. You also may have some non covered services.

What is a COB/EOB?
A COB is a coordination of benefits and an EOB is an explanation of benefits.

What hospitals are the physicians affiliated with?
Our physicians are affiliated with most major hospitals in their regions. For a detailed list please see individual locations.

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Medical Records

Can my records be available to my doctor if I see him in a different office?
Once you become a patient, all of your information is entered into our secure electronic health record (EHR) system. Through this system, all of your medical records will be available to authorized physicians regardless of what office you visit.

How do I go about obtaining my medical records?
Medical records can be obtained by contacting the Lexington Clinic Release of Information Department and completing an "Authorization to Release Patient Identifiable Health Information" form.

How long does it take to get my medical records?
Medical records traditionally will be released within 7-10 days upon receipt of the release form.

Is there a charge for my medical records?
All patients receive one copy of their medicals free of charge. Additional requests will have a charge of $1 per page.

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Condition and Disease Information

I think I have a urinary tract infection. What should I do?
Please contact our office to speak to a nurse regarding your symptoms. Generally you will be asked to make an appointment, at which time your urine will be examined and an antibiotic issued if necessary.

What is Acute Urinary Retention (AUR)?
Some men find they are suddenly unable to pass urine even though they feel the urge to do so. This is because the bladder muscles have to strain to push urine through the narrowed urethra. This situation can be very painful. You will need to visit your doctor or hospital to have a catheter inserted. A catheter is a slim plastic tube that is gently passed up through the urethra into the bladder to drain away the urine.

I have blood in my urine. What should I do?

I recently had surgery and am having problems with nausea and vomiting, what should I do?

I recently had surgery and I haven't had a bowel movement in 3 days. What should I do?

I recently had surgery and now I have swelling in my lower leg. Should I be checked for a blood clot?

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